The Ultimate Guide to UX Research
In this chapter, we’ll walk you through what five-second testing is and share an example of what to expect when conducting a five-second test.
Run five-second testing with Maze
Five-second testing is a research method that helps you gauge users’ first impressions of a design. In a five-second test, participants are shown an image of a landing page or screen for five seconds, and then asked a follow-up question about what they saw.
According to research, 55% of visitors spend less than 15 seconds on a website, so grabbing someone’s attention in the first few seconds of them viewing a design is essential. Within the first seconds, people will decide whether to continue browsing or leave.
A five-second test can determine if your design effectively communicates its primary message to the audience. You can run a five-second test on any landing page and improve conversions.
The goal of the five-second research method is to test users’ recall and measure what information users take away. It can be used to test messaging and all forms of communications on external-facing assets.
“Five-second testing is a great way to sanity-check what’s most noticeable about your website. I recommend five-second tests for live sites so that you can observe the impression the user takes away from all the calls-to-action they are bombarded with.”
Five-second testing is a valuable way to collect qualitative data about users’ first impressions and reactions. This will help you understand what information stands out to them, what they like or don’t like, and what they remember so you can ensure your website communicates the right message to the right audience.
Data from a five-second test can also be measured quantitatively and categorized based on the group that ‘got it’ and another group that didn’t get the message. Based on the ratio of the results (e.g., more than 80% of the participants got the message), you can determine the effectiveness of the message and then dive into individual comments to learn more.
You can conduct five-second testing in-person or remotely using a testing tool by showing participants a mockup of a design, a prototype, a wireframe, or a webpage.
If you’re familiar with usability testing, putting together a five-second test is very similar.
To start, you need to prepare the site or design for testing, create the test’s instructions, and find test participants.
To recruit participants, you can invite your own user base to the test or hire participants from a testing tool such as Maze, which can provide you with the number of participants and the demographic targeting you need.
In your tool of choice, create your test and import the image you’ll be testing (it can be a screenshot or design mock-up). Next, select the duration testers will view the image for, which can range from 5 to 20 seconds, and add your questions after the test.
Make sure you don’t reveal any details in your instructions that bias results. Get a copywriter to review your tasks and adjust your wording, if necessary.
During the test, participants have five seconds to view a design or page, after which they answer a few follow-up questions. The questions are key as they determine if your audience understands your message.
To gauge participants’ first impressions, ask questions such as these:
One best practice to get effective test results is to not tell users beforehand what they will have to do after the five seconds are up. This is important as it helps you draw unbiased first impressions and gut reactions.
By collecting and reviewing users’ initial impressions, you’ll be able to identify whether the content page is clear and concise. If the page is clear, participants will easily recall the important content and accurately identify the page’s main purpose.
Creating a five-second test is fairly simple. All you need to get started is an image (a screenshot of a landing page or design mockup), and a pool of participants. In this section, we give you an example of a five-second test using Maze. If you want to create your own test, you can sign up here.
Let’s assume you’re redesigning the onboarding process for an app called ‘Places’. Your first screen includes a short introduction and tagline of your app, so you want to test if this message is clear to your users and speaks directly to your product’s unique selling point.
You decide to run a five-second test and ask participants what they think this app does based on their first impression of this screen. To determine that the message is effective, you expect no less than 80% of participants to get it.
Once you’ve decided what to test, it’s time to set up your test in Maze. You can do so by uploading an image of the screen you want to test, or browsing your prototype and selecting a screen from there.
To gauge participants’ impressions, you decide to ask a question to test their understanding of what the app does:
“Based on what you saw, what do you think this app does?”
Now that your test is ready, it’s time to get it in front of people. If you don’t have your own pool of participants, you can hire them from the Maze Testers Panel.
Once all participants finished testing, you can go through the comments to determine whether your test was successful. In Maze, you can star individual comments and automatically add them to your report to share with stakeholders.
Five-second tests are a quick and effective exercise to measure the clarity of your design and how it communicates a message which can later help you improve the user experience of your design.